Help & FAQs

How do I register on Cameron Ross Formal Hire?

Grooms can be registered by going to the Cameron Ross Formal Hire site.

The information you will need to provide to register is:

Groom's name
Email address
Function date

How The Try On Service Works:

What is a Try On?

Our Home Try On Service means that, as a groom, you can choose one outfit to be delivered to your home to try on. The outfit will include the trousers, jacket, waistcoat, neckwear and hankie.
Can I order more than one Try On?

No. We only provide one Try On order per party for the groom.
Who can order a try on?

The try on service is only for the groom-to-be. It's to help him choose his wedding party outfits before he commits to hiring anything.
Is there a charge for this service?

The Try On service costs £10.
What does my Try On outfit include?

The Try On outfit will include the jacket, trousers, waistcoat, neckwear and hankie. It's advisable to complete the look with your own white shirt and dress shoes to get the full effect.
Can the groomsmen book a try on?

No. The Try On Service is for grooms only. Once the groom is happy with his chosen outfit and has placed his order, the groomsmen will be able to enter their own sizes online where they'll find help and advice on how to measure themselves.

Ordering Your Hirewear Outfit:

How can I order my outfit?

You can place your order online using Outfit Builder. If you've already ordered a Try On or saved outfits to your favourites, you can use these as a starting point.
What information do I need to place my order?

It's really easy to place your order as we just need you to tell us:
1. Your wedding date
2. Your chosen outfit (you can add more outfits and wearers up to 15 days before your wedding)
3. Your credit or debit card details (we accept Visa and MasterCard)
How do I pay for my order?

You'll need to pay a 50% deposit on the outfits you are paying for when you place your order. You can choose to pay in full if you prefer, or even allow your groomsmen to pay for their own outfits at a later date.

Just add the email addresses of your groomsmen and they will get an alert to login and make payment.

Full payment of your order is required 15 days prior to the wedding date. We'll send email reminders to keep you and your groomsmen on track, plus our Customer Care team will be in touch if we don't have all the info we need less than 15 days prior to the wedding. However, any outfits that haven't been paid for in full will not be dispatched.

Each outfit must be secured with a valid credit or debit card. This will authorise us to charge your card in the event of non-returned items.
When should I place my order / When is the latest I can place my order?

Ideally, you should place your order and confirm your sizes as early as possible to ensure you get the styles and sizes you want. Most grooms tend to book at least six to nine months before the big day.

We will accept orders up to 15 days prior to the function but these may incur additional costs and you might not be able to get the exact outfit or size you want.
What should I do if I want to update or amend an order?

If you would like to amend your order, you can do this up to 15 days prior to the wedding day by logging in to your account and clicking on Orders in your Profile information. From here, you can view and manage your entire order.

We just need everyone's order details 15 days prior to the function date to confirm availability on your chosen styles and sizes. You'll still be able to make changes to your order up to 15 days prior to the wedding but we cannot guarantee availability and charges may apply.
What should I do if I want to cancel an order?

If you would like to cancel your order at any time, please login to your account and click on Orders in your Profile information. Click on the Cancel Order button and a cancellation request will be sent to our Customer Care team who will be in touch within 3 working days. Cancellation charges will depend on when the order was placed and the wedding date. View our terms and conditions for full details.
How do I make changes to the outfits I've chosen?

You can amend and update your order up to 15 days before your wedding day. You can do this by visiting your Profile and choosing Orders.

If you'd like to make changes to your order less than 15 days before your wedding day, you may incur additional charges and your chosen sizes may not be available. If you need any help, you can contact our Customer Care team at customerservices@cameronrossformalhire.co.uk or call 0141 781 6520.
Can I order accessory items only?

Please note that we cannot currently hire waistcoats, neckwear or hankies separately.
Do you provide outfits for children?

Yes, we provide outfits for children in selected styles in sizes from size 20" Jacket.
Where and when will my order be delivered?

You can choose to have your outfits delivered to your home or another convenient address (UK Mainland only).

The delivery and return dates of your order will be automatically generated when you select your wedding date.

Your outfit will be delivered approximately 10 days prior to your wedding date to ensure there's plenty of time to check you're happy with it.

Our preferred courier is DPD and you'll receive a text message and email to let you know your outfit is on its way. You can use the DPD tracking service to view the progress of your parcel and change the delivery address or date if you need to.

If you are travelling to the wedding ceremony and require an extended hire period you can ensure your delivery and return dates fit in with these plans by contacting our Customer Care team at customerservices@cameronrossformalhire.co.uk or call 0141 781 6520.
What do I do if I'm not happy with my outfit?

If anything we've sent you doesn't fit or you're not completely happy with it, you will be able to order replacements. We deliver your outfit approximately 10 days before the wedding day so that there's plenty of time to get replacements out to you but you should try your outfit on as soon as it arrives and order any replacements right away to be on the safe side.

Replacements ordered within 2 working days of receiving your outfit will be free of charge. However, anything ordered after this time will incur a £5.95 delivery charge. Your replacement items will be sent out within 48hrs of submitting the request and deliveries will be made Monday-Friday.

You can call us on 0141 781 6520 to order replacements.
How and when do I return my order?

Your outfit should be returned in the suit bag and original box on the agreed return date.

Your return date is determined by your wedding date and is normally the first working day after your wedding. After the wedding, all you have to do is stick the DPD returns label we’ve supplied onto the top of your original box, place all garments and the suit bag back in the box, reseal it using the adhesive tear strip underneath the front panel and return it to a DPD Pickup Shop. There are 2,500 of these throughout the UK. Find your local one here: DPD Pickup Shops

What if I have damaged or lost my outfit?

If you choose to pay the Accidental Damage Waiver, you will be covered for the accidental damage of your outfit. It does not cover malicious damage or neglect of the outfit. View our full terms and conditions for more details. Please note that Accidental Damage Waiver applies to Orders only and cannot be selected for Free Home Try Ons.

If a rental is not returned for any reason or that rental is damaged beyond repair, you will also be charged in accordance with the following charges:

Replacement Garment Charge
Garment	Charge
Tailcoat	£300
Short Jacket	£250
Trousers	£85
Waistcoat	£70
Blue/Grey Tweed Check Waistcoat	£100
Shirts	£25
Top Hat	£130
Shoes	£60
Ruche	£22
Tie	£15
Blue/Grey Tweed Check Tie/Bow Tie	£20
Hankie	£8
Blue/Grey Tweed Check Hankie	£10
Cufflinks	£5
Hat Box	£20
Suit Bag	£10

Managing Your Order - How Cameron Ross Formal Hire Works:

Once you've placed your order, you can login to your account and manage the entire order and your groomsmen.
The first thing to do is enter the email addresses for all of your groomsmen. Once you save the details, an email will be sent to the wearer to let them know they're in your wedding party and what to do next.
There are 3 things we need for each of your groomsmen to complete their order:
- Their measurements
- A delivery address
- Full payment
As the groom, you can update the details of anyone in your wedding party. By adding the email address of your groomsmen, they will receive a link to let them login and enter their own sizes, delivery addresses and make payment (if they need to).
As groom, you can see the status of everyone's order, who has completed their details and who hasn't.
Your groomsmen can only see their own outfit details and not the entire order and they cannot change any details.
We'll send you and your groomsmen email updates to let you know the progress of the order and, if we're missing any info, our Customer Care team will get in touch to help everything run smoothly.

Problems with the website

Problems logging in

Please contact the helpdesk at customerservices@cameronrossformalhire.co.uk or call 0141 781 6520.

Forgotten password

To reset your password select the SIGN IN link at the top of the page, then select the Forgotten Password link. We'll send you a link to reset your password.

Problems with my order

What do I do if an order doesn't appear in my account?

If you cannot see an order when you login to your account, please contact the helpdesk at customerservices@cameronrossformalhire.co.uk or call 0141 781 6520.

How do I make changes to the outfits I've chosen?

You can amend and update your order up to 15 days before your wedding day. You can do this by visiting your Profile and choosing Orders.

If you'd like to make changes to your order less than 15 days before your wedding day, you may incur additional charges and your chosen sizes may not be available. If you need any help you can contact our Customer Care team at customerservices@cameronrossformalhire.co.uk or call 0141 781 6520.