Cameron Ross Formal Hire Terms & Conditions

LATE, MISSING AND DAMAGED GOODS

• Our charges for renting garments are set out on our website and are calculated for the rental period.
• When you place your Order, you will be advised of the total rental charges payable by you with respect to your Order in your Shopping Bag, calculated according to the information you provided. Each time you change your Order in accordance with these Terms and Conditions thereafter, we will advise you of the total rental charges that apply as a result of your change by updating your online Shopping Bag to show the updated rental charges payable by you.
• During the checkout process, you will be asked to provide a valid credit or debit card before completing your order.
• The rental charges include VAT.
• If a rental is not returned for any reason or that rental is damaged beyond repair, you will also be charged in accordance with the following charges:

Garment	Charge
Tailcoat	£300
Prince Edward	£300
Short Jacket	£250
Trousers	£85
Waistcoat	£70
Blue/Grey Tweed Check Waistcoat	£100
Shirts	£25
Top Hat	£130
Shoes	£60
Ruche	£22
Tie	£15
Blue/Grey Tweed Check Tie/Bow Tie	£20
Hankie	£8
Blue/Grey Tweed Check Hankie	£10
Cufflinks	£5
Hat Box	£20
Suit Bag	£10

• If you return your Order late, then we will need to charge the card on file a late fee of £10 per day, per Order for the first 5 days that the items are late. Once this 5-day period has elapsed, the full amount per item, as set out above, will be charged to the card on file. We do not wish to make this charge so if there is a reason why you are unable to comply with the requirement, just call us and we’ll work something out.

WHAT WE WILL PROVIDE:

HIRE OF GARMENTS

• We will hire to you the garments detailed on your order form as long as they are within the size range available. Please note that it is not possible to carry out alterations to garments as you might expect if you had purchased them.
• All garments are quality checked and processed after each hire and every effort is made to ensure the quality is to high standard and that garments are free from any defects. However, due to dry-cleaning, there may be a slight shading difference in garments, especially where garments are ordered for a large wedding party.
• We reserve the right to substitute to the nearest half size as follows:
• Jacket size +2 inch
• Jacket length + or - 1 inch
• Trouser Length + or - 1 inch
• Trouser waist +2 inch
• Top hat size +1/8
• Shoes +1/2 size
• Shirt collar +1/2 inch

WHAT WE EXPECT OF YOU:

BOOKING

• You must place your order online. It is your responsibility to check that all the details of your order (e.g. function date, garments, sizes, etc) are correct.
• The hire period is deemed to start from 9am on the day of the function. If hires are required out with the standard delivery and return dates, an additional charge of £10 per day is payable.

DEPOSIT

• A minimum deposit of 50% of the groom's outfit must be paid on placing the order.
• If Groom Goes Free offer is applied and the deposit value of the order becomes zero, a minimum deposit of £50 is required on placing the order. This will be refunded when the remaining outstanding balance is paid in full.

SIZING YOUR OUTFITS

• You must try on all garments on day of delivery to ensure they fit.
• If the fit is not satisfactory, you must report this to us immediately or not later than 12 noon the day following the delivery of your outfit. You can call us on 0845 340 4118 to report this. If you do not report that a garment does not fit and request replacement item(s) within this time we cannot guarantee that such replacement items can be delivered in time for your Function Date. If we are able to deliver such replacement items, additional charges will be applied - payment of which will be your responsibility. Any additional charges will be added to the sums set out on the order form and will be payable.
• You will be responsible for and we shall have no liability for your own expenses (e.g. travel costs, time off work, etc.) incurred during this fitting process - even if the garment has a fault.
• We will have no liability for any costs, expenses, losses or damages incurred or suffered by you or for timely delivery of the hired garments as a result of your failure to comply with any of the above requirements in this section 3.

CANCELLATION OF ORDER

• If you need to cancel your order, please email customerservices@cameronrossformalhire.co.uk. Please cancel your order within 14 days of the order date to receive a full refund. Any orders cancelled 14 days after the order date will receive a 50% refund unless the despatch date is within 14 days. If your order is within 14 days of the despatch date you will not be refunded. If your order has already been shipped, you cannot cancel and it will not be refunded.
• In certain circumstances we may need to cancel an order before it has been dispatched to the user.

GROUP BOOKINGS

• As the individual who places the order online, if you are hiring garments for more than one individual, you will procure the compliance with these Terms and Conditions of the Hire by all other members of your party and you will indemnify us in full for any costs, expenses, losses or damages incurred or suffered by us as a result of any failure by any member of your party to comply with these Terms and Conditions of Hire.

DELIVERY OF GARMENTS

• Garments will be delivered to a UK Mainland only.
• Outfits will be delivered by DPD. Standard delivery days are Monday to Friday.
• Any delivery time or date given by Cameron Ross Formal Hire to the User is an estimate only. If the item is delivered late the user must accept delivery unless a non-delivery agreement is reached in advance between Cameron Ross Formal Hire and the user.
• We are not responsible for delivery delays outside our control.
• You must try on all garments on day of delivery to ensure they fit.
• The total hire charge is payable 15 days prior to the function date.
• Outfits will not be dispatched until all outfits have been paid in full, sizes for all garments have been entered, and delivery information has been submitted for all outfits.

EXTENDED HIRE - (BEFORE OR AFTER THE FUNCTION DATE)

• Hire orders may be extended for additional days at a rate of £10 per outfit per day.

LATE ORDERS

• Late orders will be any order placed less than 15 days prior to the function date. Late orders may be accepted at the discretion of Cameron Ross Formal Hire but we cannot guarantee that garments that are the subject of a late order can be delivered in time for your Function Date. If we are able to deliver such late orders, additional carriage charges may apply.

RETURN OF GARMENTS

• You are responsible for the safe return of all hired garments in an undamaged condition. You will indemnify us and keep us indemnified against any loss or damage to the garments during the period they are hired to you and/or any failure to return any garment bags or hat boxes.
• Garments will be delivered by courier on the date stated on the order.
• Outfits should be returned on the date stated, in the suit bag and box provided. All you have to do is stick the DPD returns label we’ve supplied onto the top of your original box, place all garments and the suit bag back in the box, reseal it using the adhesive tear strip underneath the front panel and return it to a DPD Pickup Shop. There are 2,500 of these throughout the UK. Find your local one here: https://www.dpd.co.uk/apps/shopfinder/
• If you fail to return any hired garments we will pursue the return of all garments and all monies owing.

CARE OF GARMENTS

• Please treat the garments with reasonable care.
• Please take particular care with top hats. Under no circumstances should they be thrown in the air.

PEACE OF MIND WAIVER FEE

• Payment of the Peace of Mind Waiver Fee by you covers any charges that would normally arise following accidental damage to any or all of the garments provided that they were being used appropriately (with the exception of top hats, which are NOT covered by the Peace of Mind Waiver Fee).
• Peace of Mind does not cover lost or stolen garments or garments which have, in our opinion, been damaged through inappropriate use or malicious damage.
• Please remember that any personal insurance you may already hold does not cover the garments owned by us.
• We reserve the right to charge you for and you will be responsible for the replacement cost of any garment which is lost, stolen or returned damaged (unless covered by Peace of Mind). A full list of charges is available on request.

LIMITATION OF LIABILITY

• We will not be liable for any loss of profits, any indirect and/or consequential losses.
• In any event our liability is limited to the full hire cost of the order in connection with which any claim or potential claim relates.
• You will only receive this type of information if you have either confirmed to us that you are happy to receive this type of information and/or you have not informed us that you do not wish to receive it. If at any time in the future you wish to stop receiving any marketing information from us then please contact us on 0845 340 4118.
• We may assign our right to recover payment for any or all charges (including charges payable in connection with any damaged, missing, late or unreturned item) payable by you under your order to Cameron Ross Formal Hire (or such other third party as we may determine from time to time). Where we so assign our right to recover payment, you acknowledge and agree that we may pass your personal details (including your credit card details) to Cameron Ross (or such other third party as we may appoint from time to time) for the purpose of processing and collecting such charges. You further acknowledge and agree that Cameron Ross (or such other third party so appointed by us) may hold any such personal details that we pass to them until such time as you return to Cameron Ross Formal Hire all the garments and accessories hired by you from us, as set out in your order.

VAT

• All product prices shown on the website are inclusive of any applicable UK VAT. Where you have requested delivery of your order to a UK Mainland address, the total cost of your order will include UK VAT.

VAT RECEIPTS FOR ONLINE PURCHASES

• For purchases from www.cameronrosshire.co.uk,, please quote your order number and send your request to: ACS Clothing Limited, Finance Team, 6 Dovecote Road, Eurocentral, North Lanarkshire ML1 4GP (or email to accounts@acsclothing.co.uk). Any VAT receipts will be made out to the bill-to name and address used when the order was placed.